Frequently Asked Questions

You can call us at (613) 224-8600 to speak with our reception team, or use our online booking system on our website. We'll find an appointment time that fits your schedule. For new patients, your first appointment typically takes 60-90 minutes.

Yes. If you're experiencing dental pain or an emergency, call us right away at (613) 224-8600. We maintain same-day emergency appointments for patients with urgent dental needs.

Monday, Tuesday, Thursday: 8:00 AM–5:00 PM. Wednesday: 10:00 AM–6:00 PM. Friday–Sunday: Closed. We're closed on weekends but offer extended hours on Wednesday to accommodate working professionals.

Yes, we offer online booking through our website. Select your preferred date and time, provide your information, and your appointment will be confirmed. You can also call us anytime.

Please bring a valid ID and your insurance information if you have dental coverage. We'll ask you to complete a health history form. If you have records from a previous dentist, we'd appreciate copies to review.

We understand that plans change. Please call us as soon as possible if you need to cancel or reschedule. We ask for 24 hours notice when possible so we can offer your appointment to another patient.

Yes, we accept most major dental insurance plans. We offer direct billing, which means we submit claims to your insurance company on your behalf. This saves you paperwork and reduces out-of-pocket costs.

We welcome patients without insurance and offer flexible payment options to make care affordable. Our team can discuss financing options and payment plans before treatment begins.

Absolutely. We understand dental costs are important. Before recommending treatment, we'll explain what your insurance covers, what your out-of-pocket cost will be, and discuss options. No surprises.

Yes. For treatments that exceed insurance coverage or for patients without insurance, we offer flexible payment options to make quality dental care accessible.

We accept cash, debit, credit cards, and offer payment plans for larger treatments. Contact us to discuss payment options that work best for you.

We offer comprehensive family dentistry including preventive care, restorative dentistry, cosmetic treatments, orthodontics, sedation dentistry, and periodontal care. Visit our services pages to learn more about each.

Yes, we're experienced in pediatric dentistry and love working with children. We make dental visits fun and comfortable so kids develop positive attitudes toward oral health. Parents appreciate our gentle approach.

Yes, we offer professional teeth whitening services that are safe, effective, and deliver noticeable results. Ask us about in-office whitening and take-home options.

Absolutely. We understand that dental anxiety is real and prevents many people from seeking care. We offer conscious sedation dentistry to help anxious patients relax during treatment. Dr. Wei is trained in sedation protocols and monitors patients carefully.

Yes, we provide dental implants as a solution for missing teeth. Implants are durable, functional, and look natural. We'll discuss whether implants are right for your situation and refer you to a specialist if advanced surgical work is needed.

We handle many endodontic cases in-house. For complex cases, we work with trusted root canal specialists in the Ottawa area. We'll discuss your options and ensure you receive the best care.

Most patients benefit from cleanings and checkups every six months. However, some patients with gum disease or other oral health concerns may need more frequent visits. Dr. Wei will recommend a schedule based on your individual needs.

The Canadian Dental Association recommends brushing twice daily for two minutes with fluoride toothpaste and flossing daily. Our hygienists are happy to review proper brushing and flossing techniques during your appointment.

Cavities form when bacteria in your mouth produce acid that erodes tooth enamel. Diet (especially sugary foods and drinks), poor oral hygiene, and dry mouth increase cavity risk. Prevention through brushing, flossing, and regular checkups is the best approach.

Gum disease (also called periodontal disease) occurs when plaque buildup causes inflammation and infection of the gums. Prevention includes daily brushing and flossing, regular professional cleanings, and not smoking. Early treatment prevents progression to serious disease.

Yes, digital X-rays are very safe and expose you to significantly less radiation than traditional film X-rays—sometimes 80% less. They provide detailed images that help us diagnose problems early and provide better care.

Call us right away at (613) 224-8600. If possible, rinse your mouth with warm water and avoid biting on the broken tooth. We can often repair broken teeth with bonding or a crown depending on the extent of damage.

Your first appointment includes a comprehensive exam using digital X-rays, visual assessment, and a discussion of your dental history and concerns. We'll explain what we find, discuss any recommended treatments, and answer all your questions. This appointment typically takes 60-90 minutes.

Yes, our office is accessible. If you have specific accessibility needs, please let us know when you book your appointment so we can ensure we're prepared to accommodate you.

Absolutely. We take patient privacy seriously and comply with all applicable privacy laws. Your personal and health information is kept confidential and secure. Ask us anytime about our privacy practices.

Dr. Wei participates in ongoing professional development, attends dental conferences, and maintains certifications in areas like cosmetic and restorative dentistry. We invest in the latest technology and training so our patients benefit from current best practices.

Generally, we ask that patients come alone for their appointment so we can focus on your care. However, parents/guardians accompanying children or patients who need additional support are welcome.

We ask for 24 hours notice if you need to cancel or reschedule. This allows us to offer your appointment to another patient. We understand emergencies happen—just let us know as soon as possible.