Privacy Policy
How We Protect Your Information
Your Privacy Matters
BluSky Dental Centrepointe is committed to protecting your privacy and complying with all applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's health information protection laws. This privacy policy explains how we collect, use, store, and protect your personal and health information.
1. Information We Collect
We collect information necessary to provide you with quality dental care and maintain accurate patient records: Personal Information: Name, address, telephone number, email address, date of birth, and insurance information. Health Information: Dental and medical history, current medications, allergies, treatment records, X-rays, photographs, and clinical notes. Contact Information: Preferred methods of communication and emergency contact information. Payment Information: Credit card or payment details used for billing (processed securely and not stored on our servers).
2. How We Use Your Information
We use your personal and health information for the following purposes: Providing Dental Care: To diagnose, treat, and monitor your dental health conditions. Clinical Communication: To consult with other healthcare providers involved in your care with your consent. Appointment Management: To schedule appointments, send reminders, and follow up on treatment. Billing and Insurance: To process payments and submit claims to your dental insurance provider. Improving Our Services: To understand patient needs and improve our clinical and administrative practices. Compliance: To comply with legal, regulatory, and professional requirements.
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your health information only in the following circumstances: With Your Consent: When you authorize us to share information with another healthcare provider or insurance company. Legal Requirements: When required by law, court order, or government authority. Emergency Care: When necessary to provide emergency medical or dental care. Treatment Coordination: With other healthcare providers directly involved in your care, with your knowledge and consent. Dental Specialists: When you are referred to a dental specialist, we may forward relevant treatment records with your authorization.
4. Information Security
BluSky Dental Centrepointe implements comprehensive security measures to protect your information: Physical Security: Patient records are stored in a locked, restricted-access area. Electronic Security: We use encrypted passwords, secure databases, firewalls, and encryption protocols to protect electronic health records. Staff Training: All staff members are trained on privacy and confidentiality requirements. Access Controls: Only authorized staff members with a need-to-know have access to patient information. Data Minimization: We collect only information necessary for treatment and administration. Secure Disposal: We securely destroy outdated or no longer needed patient records through shredding or secure deletion.
5. Retention of Records
We retain patient records for a minimum of 6 years after your last appointment, as required by professional and legal standards. Records may be retained longer if clinically necessary or if required by law. If you request record destruction, we will securely dispose of your files in compliance with privacy regulations.
6. Your Rights
You have the following rights regarding your personal and health information: Access: You have the right to access your patient records and request copies of your dental records and X-rays. Correction: You may request correction of inaccurate information in your patient record. Privacy Complaints: If you believe your privacy has been violated, you may file a complaint with our privacy officer or with the Information and Privacy Commissioner of Ontario. Opting Out: You may request to opt out of certain communications (such as appointment reminders) while understanding that some information sharing may be necessary for your ongoing care. Cross-Border Transfer: You may request information about any transfer of your information outside of Canada.
7. Contact Us
If you have questions about this privacy policy, wish to access your records, or have a privacy concern: Phone: (613) 224-8600 Email: centrepointereception@blusky.dental Address: BluSky Dental Centrepointe, 117 Centrepointe Dr #102, Nepean, ON K2G 5X3 You may also contact the Information and Privacy Commissioner of Ontario: Phone: 1-800-387-0073 Website: www.ipc.on.ca
8. Policy Updates
BluSky Dental Centrepointe may update this privacy policy periodically to reflect changes in our practices, technology, or legislation. We will notify you of significant changes and will post updates to our website. Your continued use of our services indicates acceptance of our updated privacy policy.
Questions About Privacy?
Contact BluSky Dental Centrepointe at (613) 224-8600 or email centrepointereception@blusky.dental